Our Approach
Sustainability Initiatives
Supporting Sustainable Healthcare
Guided by our mission to shape the future of healthcare, Medley is committed to helping build a healthcare system that can be sustained over the long-term. Today, however, the healthcare sector faces a wide range of structural challenges. Governments, industry associations, service providers, and researchers each work to address these issues from their respective positions.
In Japan, social security spending continues to rise year after year and is projected to reach ¥140.7 trillion in FY2025, with further increases expected as the population continues to age. Under the current framework, sustaining the system over the long term is increasingly difficult, prompting active discussion around the transition to a more sustainable social security model.
At the same time, healthcare providers on the ground are confronting serious workforce shortages. Demographic shifts have led to declining enrollment at training institutions, increasing the burden on existing healthcare professionals and resulting in long working hours. These conditions underscore the urgent need to improve efficiency and productivity through the effective use of technology.
Against this backdrop, Medley seeks to contribute solutions in ways uniquely suited to a company with deep expertise in building internet-based services. Beyond developing and delivering technology-driven products, we work closely with local communities and public institutions, support workforce development and retention, and help build healthcare delivery systems that remain resilient in times of emergency. Through these efforts, we aim to contribute to the realization of a sustainable healthcare system.
1. Initiatives Through Our Products
Since our founding in 2009, Medley has developed and provided technology-driven products that meet the needs of healthcare providers, professionals, patients, and individuals—working to achieve sustainable, trusted healthcare.
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Connecting Healthcare Providers and Professionals
To address challenges such as healthcare workforce shortages and regional imbalances among healthcare professionals, Medley offers products that support all aspects of working in healthcare—from recruitment and training to long-term retention.
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Connecting Healthcare Providers with Patients and Individuals
To improve operational efficiency, reduce long working hours, and enhance the patient experience, Medley offers provider-facing products that digitize core operations—such as electronic medical records—and incorporate AI-driven functionalities, as well as patient-facing products that improve access to care.
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Addressing Healthcare Challenges Internationally
Leveraging insights gained in Japan—one of the world's most advanced aging societies—Medley offers products to international markets facing similar healthcare challenges.
In addition to these products, Medley places strong emphasis on contributing positively to society. We actively collaborate with local communities and government bodies, support workforce development initiatives, and help establish healthcare delivery systems capable of functioning during emergencies such as infectious disease outbreaks and natural disasters.
2. Collaboration with Local Communities and Governments
Medley addresses disparities in healthcare access arising from regional differences, including shortages of healthcare professionals and the decline of medical institutions in certain areas.
To this end, we collaborate with municipalities and private-sector partners to build technology-enabled solutions, such as telemedicine. We also support the development of regional healthcare networks that enable information sharing among medical institutions, government bodies, and pharmacies—helping create systems that support improved healthcare experiences.
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Pilot program leveraging post offices in underserved rural communities(JP)
In Akiota Town, Hiroshima Prefecture, Medley supported a pilot project that utilized post offices as community hubs to provide online medical consultations and medication guidance through Clinics and Medixs.
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Pilot program to improve healthcare access in remote island communities(JP)
In Satsuma-sendai City, Kagoshima Prefecture, Medley supported the operation of medical MaaS services on Koshikijima Island by leveraging the regional healthcare network "Kago-Net," with the goal of improving healthcare access.
3. Workforce Development and Retention Initiatives
Medley is committed to supporting the recruitment and development of healthcare professionals who sustain frontline medical care.
Recognizing that some students are forced to abandon higher education due to financial constraints, we work to create environments that enable continued learning, including through scholarship programs. We are also advancing initiatives to support sustainable healthcare systems not only in Japan, but internationally as well.
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Guppy Scholarship(JP)
A scholarship program for students aspiring to become dental hygienists, designed to reduce financial barriers to education and increase the number of working healthcare professionals.
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Jobley Nonprofit Support Program
Through Jobley, Medley provides free recruitment support to nonprofit dental care providers serving low-income communities in the United States, helping them hire dental professionals who support underserved populations.
4. Building Healthcare Systems for Emergencies
In an increasingly uncertain environment shaped by infectious disease outbreaks and natural disasters, Medley works to build healthcare systems that can continue operating during emergencies.
Medley provided support through telemedicine in communities affected by the 2011 Great East Japan Earthquake, as well as in response to the COVID-19 pandemic that began in 2020. Going forward, we will continue collaborating with stakeholders to maintain and strengthen stable healthcare delivery systems during times of crisis.
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Healthcare support in disaster-affected areas
When large-scale disasters occur, maintaining regional healthcare services becomes difficult. Medley supported the continuity of medical care in affected areas through the use of online medical consultations.
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Initiatives in response to COVID-19
Medley implemented a range of initiatives through its services to address societal challenges that emerged during the COVID-19 pandemic.
Medley's Materiality
The initiatives described above are guided by Medley's Materiality —key priorities identified in response to stakeholder expectations and requests. Each materiality is directly linked to our mission to shape the future of healthcare.
By addressing these priorities, we aim to achieve both sustained contributions to society and enhanced corporate value.
Process for Identifying Materiality
Step 1: Identifying candidate materialities
We identified social issues highly relevant to Medley's business activities and corporate culture by referencing international frameworks such as SASB, the GRI Standards, and the SDGs, while also incorporating stakeholder perspectives.
Step 2: Evaluation from company and stakeholder perspectives
The identified issues were evaluated from both internal and external viewpoints, including insights from investors, ESG rating agencies, and media coverage.
Step 3: Final determination by Medley
Through discussions at the Board of Directors and internal forums, Medley identified priority material issues to address in alignment with its management strategy.
Building Organizational Foundations That Support Our Business
As outlined in our materiality, achieving sustainable healthcare requires a stable organizational foundation. Medley promotes Diversity & Inclusion (D&I) to create environments where individuals with diverse backgrounds can thrive. At the same time, we strengthen internal controls, risk management, and compliance, while prioritizing privacy and information security as a healthcare-related business—ensuring trusted and responsible operations.
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Stakeholder Engagement
We engage in dialogue and collaboration with all stakeholders involved in our business activities, working toward sustainable societal development and enhanced corporate value.
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Diversity & Inclusion
By embracing diverse perspectives and strengthening childcare and caregiving support systems, we foster environments where everyone can contribute and innovation can flourish.
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Internal Controls and Risk Management
Led by the Risk Management Committee, Medley identifies risks and implements countermeasures, with J-SOX evaluations conducted by the Internal Audit Office to ensure sound management.
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Compliance
With a Chief Legal Officer in place, we promote high ethical standards through regular training programs and a three-channel internal reporting system.
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Privacy and Information Security
Under a robust information security management framework, we enforce company-wide data protection measures and pursue third-party certifications.
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Initiatives for Employees
At Medley, we implement a wide range of initiatives designed to support employee growth and maximize individual and organizational performance.
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Respect for human rights
Through a human rights policy aligned with international human rights standards, we uphold respect for human rights by prohibiting discrimination, ensuring fair working conditions, and maintaining internal reporting systems.